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Logistics BPO for US freight forwardersYour import paperwork,worked whileyou’re offline.

An Australian-managed team in Dhaka works your import documents during its day, which is the US night: job files, document checks, arrival notice drafts and tracking updates, ready for your team to review.

Talk about a pilotSee how it works
Illustration: a container ship at a US port at night, with an import document checklist

How it works in four steps

1Receive

Pre-alerts and documents arrive after your day ends.

2Process

We create or update the job file.

3Check

We compare CI, packing list and HBL/MBL with the booking.

4Report

You approve drafts and resolve exceptions.

What you send, what we do, what comes back

An overnight handover built around your approvals. Customs work stays with your licensed brokers.

1You send

By the end of your day

  • Pre-alerts from overseas agents
  • Commercial invoice and packing list
  • House and master bills of lading
  • Booking details

2We process and check

During the US night

  • Create or update the job file in your system
  • Compare documents with the booking and with each other
  • Draft arrival notices for your approval
  • Update tracking and ETAs; chase agents for missing documents

3You get back

Ready by a time agreed with you, before your day starts

  • Updated job files
  • Arrival notice drafts to approve
  • An exceptions list with a suggested next step for each
Your team approves. Your brokers file.Every arrival notice and customer message is approved by your team. We don’t prepare customs entries or file anything with CBP.

Overnight, because of the time difference

Document work happens during a normal Dhaka working day, which falls during the US night.

9:00am – 6:00pmDhaka team’s working day
is
11:00pm – 8:00amUS Eastern, daylight time (one hour earlier in winter)

The document work behind every import

Freight document processing that follows your procedures, so your team starts the day on customers and exceptions, not data entry.

  • Pre-alert processing and job filesPre-alerts and shipping documents from overseas agents turned into job file updates.
  • Document checksCommercial invoice, packing list and HBL/MBL compared with the booking, with mismatches flagged.
  • Arrival notice draftsDrafted for your team to approve and send. Nothing goes to your customer without you.
  • Tracking and agent chasingETA updates, plus emails to overseas agents for missing or corrected documents.
  • Optional later: freight invoice support, matching agent and carrier invoices to the job. Freight forwarding back office work only.
Example: an overnight job checklist · Overnight batch · 7 jobsExample only · fictional
TimeReferenceCheck result
22:14JOB-S-1041Pre-alert · FCL · Consignee AJob file created
22:31JOB-S-1042Commercial invoice · Consignee BQty differs from packing list
23:05JOB-S-1043HBL check · Consignee AReady for review
23:40JOB-S-1044Arrival notice draft · Consignee CAwaiting your approval
00:12JOB-S-1045Agent invoice · Origin agent DCharge not in quote

Also for your sales team

A second module, run by the same overnight team. Drafts and records only: your salespeople send every quote and own all pricing.

Quote follow-up and CRM upkeepOpen quotes chased with your templates, pipeline and contact records kept current, and a weekly pipeline summary.Pilot alongside the desk
Rate-sheet and lane dataCarrier and agent rate sheets kept tidy and searchable for your quoting team.Available later

Customs business stays with your licensed brokers

Administrative support only. It isn’t legal, customs or tax advice.

No customs entriesWe don’t prepare, key or file entries, and we don’t access ABI or ACE.
No tariff classificationClassification, duty and release decisions stay with your licensed brokers.
No ISF or AMS filingWe don’t file ISF or AMS.
No rates, releases or paymentsQuotes, cargo releases and payments stay with your team.

Pilot

Start with a two-week pilot

Test the overnight desk on an agreed number of import jobs before committing.

Talk about a pilot
Scope and volume
Agreed with you before the pilot starts
Pricing
Quoted after we review a sample week of your pre-alerts
Success measures
Set with you up front and reviewed at the end of the pilot

Questions forwarders ask

What can a freight forwarder outsource?

Freight forwarding BPO usually covers document-based work that follows a set process: pre-alert processing, job file updates, document checks, arrival notice drafts, tracking updates and agent chasing. Your team approves anything that goes to a customer.

Do you prepare customs entries?

No. US rules require customs business to be conducted within the United States. Entry work stays with your licensed brokers.

Which systems do you work in?

We work inside the forwarding system you already use. Which platforms we can support is confirmed during scoping.

Can we have one dedicated person?

Possibly. After a pilot, a dedicated logistics virtual assistant could work only on your account. We confirm the options once we’ve seen your volumes.

Who is behind Maximus BPO?

An Australian-managed company with a delivery team in Dhaka. Our founder’s background is ocean freight at Maersk Line and express logistics at TNT.

Running a transport business in Australia? See our transport admin desk for Australian operators →

Send us a sample week of pre-alerts to scope a pilot

We’ll map your import workflow with you before quoting anything.

Talk about a pilot