What We Do
Freight, CRM & NDIS Back-Office Services
From document management to data processing — specialised back-office support for NDIS providers and Australian transport operators, and US credentialing teams.
POD & Docket Processing
Fast, accurate processing of proof-of-delivery and dockets, so nothing holds up invoicing.
Freight Invoice Reconciliation
Match invoices against contracts and PODs to catch discrepancies before they cost you.
CRM & Inbox Management
Keep your CRM current and your inbox under control, without hiring another admin.
NDIS Claims Support
Accurate, timely claims processing so your team can focus on participants, not paperwork.
Why Maximus
Why This Model Works
Most BPOs are either too generic or too distant. We built Maximus with Australian-managed oversight and industry-trained offshore teams — so you get specialist support without the specialist price.
Expert Team
Vetted, trained specialists — not a call centre pool. Every team member is dedicated to your account, not shared across dozens of clients.
Cost Optimization
Offshore staffing typically costs 40–60% less than an equivalent local hire.
Secure & Compliant
Strict data-handling protocols and confidentiality agreements on every engagement, with processes built around Australian privacy expectations.
Scalable Solutions
Start with one process, one person — scale up as your volume grows, with no lock-in contracts.
Our Tech Stack
Software We Use
We operate inside your existing systems — no migration, no retraining, no disruption.
Frequently Asked Questions
What services does Maximus BPO provide?
We run dedicated back-office teams across six lines: NDIS administration, logistics and freight-invoice support, healthcare claims and admin, financial back-office and compliance, ecommerce order and returns support, and provider credentialing and payer enrollment.
Where is your team based?
Maximus BPO is managed from Melbourne, VIC, with our delivery team based in Dhaka, Bangladesh. You get a local point of contact and a trained offshore team executing the day-to-day work.
How do we start working together?
Every engagement starts with a structured 2-week pilot on a single workflow, so you can see the fit and the results before committing to anything ongoing.
How much can outsourcing save on operational costs?
Based on typical offshore vs. local staffing costs, businesses can reduce operational costs by 40-60%, depending on the workflow and how much is currently handled in-house.
How do you handle data security and compliance?
Every engagement is covered by a confidentiality agreement, role-based access controls, and audit logging, with workflows built around the compliance standard relevant to your industry, such as the Australian Privacy Principles or NDIS Practice Standards.
Start With a 2-Week Pilot
Every engagement begins with a structured trial on one workflow. Evaluate our speed and accuracy before committing to a monthly plan.
Resources
Latest from the Blog
NDIS compliance updates and back-office cost insights from our team.
NDIS Providers Have Days to Prepare: New Integrity Laws Take Effect 27 August 2026
The NDIS Amendment (Securing the NDIS for Future Generations) Act 2026 gives providers very little runway — here's what changes and how to get ready.
Read more →NDIS ComplianceNDIS Is Changing in 2026: What the New Rules Mean for Your Back-Office
The NDIS is going through its biggest compliance overhaul in years. Here's what's changing and how it affects your admin operations.
Read more →Cost EfficiencyHow Much Does an NDIS Admin Person Actually Cost?
A full breakdown of what an in-house NDIS admin hire really costs versus outsourcing — with real figures.
Read more →