What We Do
Services
Dedicated back-office support for Australian and US businesses across five service lines, anchored by three core specialisms: Logistics & Transport BPO, NDIS Administration BPO, and Credentialing BPO — plus Financial and Ecommerce BPO. Managed from Melbourne, VIC, delivered by our team in Bangladesh. Every engagement starts with a structured 2-week pilot on a single workflow, so you can see the fit and the results before committing to anything ongoing.
Our Services
Five Service Lines, Three Core Specialisms
Maximus BPO provides dedicated back-office and administrative support across five service lines, anchored by three core specialisms: Logistics & Transport BPO for Australian and US trucking and freight operators, NDIS Administration BPO for Australian NDIS providers and support coordinators, and Credentialing BPO for US health systems and medical groups. We’ve built our team, training, and technology stack around these three industries specifically, so the person handling your freight invoice reconciliation, NDIS claims, or provider enrollment already understands the terminology, the compliance requirements, and the software you use every day. Alongside those specialisms, we run two additional service lines — Financial and Ecommerce BPO — built the same way: a dedicated team trained on the compliance standards and systems each industry actually uses. That focus also means we’re direct about scope: we’re not a licensed carrier or customs broker, not a registered NDIS provider, and we don’t replace your compliance function – we handle the paperwork and process work behind those roles, so the people actually doing those jobs spend less time on admin. Every engagement starts the same way: a structured 2-week pilot on a single workflow, so you can evaluate our speed and accuracy on real work before committing to an ongoing program. Our team is managed from Melbourne, VIC, with delivery based in Dhaka, Bangladesh, giving Australian clients business-hours coverage and Australian-managed oversight, and giving US clients a dedicated offshore team without the overhead of an in-house department.
CORE SPECIALISMS
Logistics BPO
POD and docket processing to keep delivery records organised, freight invoice reconciliation to catch billing errors before they cost you, and dispatch and fleet back-office support to keep routes and maintenance schedules on track. We also handle tolling reconciliation, freight forwarding coordination, customs clearance support, shipment tracking, order management, and customer service for the hours between loads. Operators accredited under the National Heavy Vehicle Accreditation Scheme, including Basic Fatigue Management, can hand off the record-keeping side of that accreditation too. Built for general freight, refrigerated, container linehaul, and last-mile operations across Australia and the US.
NDIS BPO
NDIS claims and payment processing to keep cash flow steady, support coordination administration for service agreements and progress notes, and plan management support with budget tracking and invoice processing. We also handle participant records, rostering and workforce scheduling, NDIS-trained customer support, support logging incidents and complaints and preparing incident reports for your team to review and submit, and provider onboarding for new support workers. Documentation is kept aligned with the NDIS Practice Standards and the Privacy Act, so your records stay organised and ready if the Commission asks to see them. Built for providers, support coordinators, and plan management teams across Australia.
Credentialing BPO
Primary source verification of licenses, education, board certifications, and DEA/NPI numbers, plus payer enrollment and follow-up with Medicare, Medicaid, and commercial payers until approval comes through. Medicare online applications usually take about 45 days, and commercial payers often take 90–120 days. We also manage CAQH ProView profiles and re-attestations, track license and certification expirations in real time, run scheduled re-credentialing and payer roster updates, and prepare committee-ready hospital privileging packages. Beyond that, we handle NPI and PECOS enrollment, support preparing delegated credentialing files for your team to review, provider data management across payer portals, and ongoing OIG and SAM exclusion monitoring. Built for US health systems, medical groups, and payers.
ADDITIONAL BPO SERVICES
Financial BPO
SOC 2 and PCI-DSS compliant customer support, payment operations, and back-office services for fintechs, wealth managers, insurers, and lending platforms. Maximus BPO delivers the operational capacity that lets your team focus on product and clients.
Ecommerce BPO
Order support, returns, marketplace management, and back-office operations for DTC brands, marketplaces, and omnichannel retailers. Maximus BPO handles the operational load so your team can focus on merchandising, brand, and growth.
Not Sure Which Fits?
Every engagement starts with a 30-minute call to map your workflow, followed by a 2-week pilot on a single process - claims, dispatch admin, or provider enrollment, whatever's costing you the most hours right now - so you can see the fit and the output before committing to an ongoing program.
Talk to us →Expert Team
Vetted, trained specialists — not a call centre pool. Every team member is dedicated to your account, not shared across dozens of clients. Onboarding for a new hire includes training on your specific vertical - logistics, NDIS, or credentialing - before they touch live client work.
Cost Optimization
Offshore staffing typically costs 40–60% less than an equivalent local hire.
Secure & Compliant
Strict data-handling protocols and confidentiality agreements on every engagement, with processes built around Australian privacy expectations. Data is handled under agreements aligned with the Australian Privacy Principles, with access restricted to the people working directly on your account.
Scalable Solutions
Start with one process, one person, and scale up as your volume grows, with no lock-in contracts. Most clients begin with a single workflow during the pilot and add headcount or processes gradually as they see the results.
Quality Assurance
Multi-layer review and verification process to guarantee accuracy. Every output passes through dedicated QA checkpoints before delivery, ensuring industry-grade reliability. For logistics clients that means a second set of eyes on freight invoice reconciliations before they go out; for NDIS clients, a compliance check against the NDIS Practice Standards before claims are submitted; and for credentialing clients, a verification pass against primary sources before a file is marked complete.
Data Security
Enterprise-grade security protocols protect your sensitive information at every stage. ISO-aligned practices, encrypted workflows, and confidentiality agreements as standard. Every team member signs a confidentiality agreement before touching client data, access to your systems is limited to the people actually working on your account, and login activity is logged and reviewed as part of our standard security practice - whether that's freight and customer records, NDIS participant data, or patient and provider information.
Australian-Managed Oversight
Managed from Melbourne, VIC, with a dedicated delivery team in Dhaka, Bangladesh - Australian business-hours communication and oversight built into every engagement, from the initial pilot through to ongoing account management. You deal directly with a Melbourne-based point of contact, not an offshore call queue, for reporting, escalations, and day-to-day changes to how your account runs.
Works Inside Your Systems
We operate inside your existing CRM, TMS, NDIS, or credentialing platforms - no migration, no retraining, no disruption to how your team already works. During the 2-week pilot, we map your current tools and workflow first, then fit our process to them, rather than asking you to adopt new software or change the way your business already runs.
Effective Solutions
Custom workflows built around your business - not the other way around. We design service models that flex with your volume and integrate cleanly with your tools. Most engagements start small - one process, one person - and grow in the same direction your business does, whether that means adding a second process, extending coverage hours, or scaling headcount during a busy season.
Frequently Asked Questions
Which industries does Maximus BPO support?
We build dedicated back-office teams for five areas: NDIS providers, logistics and trucking operators, financial services, ecommerce brands, and healthcare organisations that need provider credentialing and payer enrollment.
Do you offer a trial before a full engagement?
Yes. Every engagement starts with a structured 2-week pilot on a single workflow, so you can see the fit and the results before committing to anything ongoing.
Is our data secure with an offshore team?
Every engagement is covered by a confidentiality agreement, with role-based access controls and audit logging on the systems our team works in.
Where is the team located?
Maximus BPO is managed from Melbourne, VIC, with our delivery team based in Dhaka, Bangladesh — one local point of contact, one trained team doing the work.
How much could we save by outsourcing?
Based on typical offshore vs. local staffing costs, businesses can reduce staffing costs by 40–60%, depending on the workflow and how much is currently handled in-house.
Ready to Optimize Your Operations?
Whether you’re a transport operator drowning in paperwork, an NDIS provider chasing claims, or a health system with a credentialing backlog, Maximus BPO builds a dedicated back-office team around your workflow rather than asking you to fit a generic outsourcing menu.
Start with a 2-week pilot on a single process – the one eating the most hours right now – and see the difference in speed and accuracy before committing to an ongoing program. Our team is managed from Melbourne, VIC, so you’re working with people who understand your market from day one. Whichever service you start with, the same Melbourne-managed, Dhaka-delivered structure applies, so you get one point of contact locally and a trained team executing the work, with clear reporting at every stage of the pilot.