Aged Care BPO Services
More Time for Residents and Clients, Less Time on Claims
Aged care BPO and back-office support for Australian home care and residential providers. Maximus BPO handles the claims, scheduling and records work that keeps your service running, so you can cut costs, sharpen accuracy and grow your care without adding internal overhead.
Where We Operate
Aged Care BPO Services for Australian Providers
Maximus BPO provides dedicated back-office and administrative support for aged care providers, including home care and Support at Home services, across Australia. We’re not a registered aged care provider ourselves — we handle the paperwork and processes behind the scenes, so your team can focus on the people in their care. That means claims preparation and checking, rejection follow-up, rostering and scheduling admin, client and resident paperwork, and the records work that aged care compliance requires. For Australian providers, that includes Australian-managed oversight, so your team gets support that fits how your service already operates. Most engagements start with a 2-week pilot on a single workflow before scaling further.
What we do
Aged Care BPO Services for Care-Focused Operations
Claims specialists, scheduling coordinators and records staff — one partner covering the operations that slow providers down. Aged care sits alongside our NDIS BPO and Financial BPO services, giving growing providers the option to centralise more back-office work over time.
Claims & Billing Admin
Claims prepared, checked and reconciled against services delivered, so payments keep moving.
Rejection Follow-Up
We find out why a claim was rejected, fix it and resubmit, so money is not left unclaimed.
Rostering & Scheduling Admin
Schedules, changes and confirmations kept organised as clients and needs change.
Client & Resident Paperwork
Service agreements, onboarding forms and files kept complete and current.
Incident & Records Admin
Records tidied, completed and filed so they are ready when you need them.
Accreditation Document Prep
Evidence collected and organised for audits and quality reviews.
MORE SERVICES
Timesheet & Payroll Checks
Hours worked matched to services delivered before each pay run.
Data Entry & Documentation
Forms, notes and updates entered accurately into your own systems.
Client & Family Enquiries
Phone and email enquiries handled by trained agents, with anything clinical passed straight to your team.
Solutions
Challenges You’ll Overcome With Aged Care Outsourcing
Aged care administration is full of moving parts and tight timeframes. Here is where we help.
More Claim Lines to Manage
THE CHALLENGE: Support at Home claims are made by line item, which means more chances for a rejection, a missed claim or a delayed payment.
OUR SOLUTION: We check claims against services delivered, chase rejections and resubmit, so your office is not stuck working through them.
IMPACT: Fewer missed claims and faster follow-up on rejections
Growing Overhead
THE CHALLENGE: As client numbers grow, admin work grows with them, and hiring locally is slow and costly.
OUR SOLUTION: A dedicated team, managed from Australia, that flexes up and down as your volume changes.
IMPACT: Offshore staffing typically costs 40–60% less than an equivalent local hire
High Paperwork Volume
THE CHALLENGE: Every client interaction creates documentation, and it all has to be complete and in the right place.
OUR SOLUTION: We take over the routine admin so your coordinators and managers can spend their time with clients and staff.
IMPACT: Faster admin turnaround and less backlog for your team
Audit and Accreditation Pressure
THE CHALLENGE: Reviews and audits need clear, up-to-date evidence, and gathering it takes time away from care.
OUR SOLUTION: We keep records organised and prepare documents so you are ready before a review is called.
IMPACT: Ongoing upkeep so evidence is easy to find when needed
How It Works
Start With a Free Claims Check
1. Free Claims Check
THE CHALLENGE: Not sure how much is being missed or rejected?
OUR SOLUTION: Send us 20 to 50 claim records with client details removed. We show you what was rejected, what was missed and what it was worth.
IMPACT: A clear dollar picture before you commit to anything
2. A 2-Week Pilot
THE CHALLENGE: Want to judge the work before committing?
OUR SOLUTION: We take on one workflow, with a named contact on your account, so you can see the quality for yourself.
IMPACT: Low-risk start on a single workflow
3. A Fixed Monthly Quote
THE CHALLENGE: Need to know what it costs?
OUR SOLUTION: If it works, we quote a monthly price based on your volume, billed monthly in advance.
IMPACT: Predictable cost with no long lock-in to start
Your Data
How We Handle Your Data
We start with de-identified records, so we do not need client names for the free check. We give you our data handling terms in writing before any real client data is shared. We do not log in to government portals on your behalf unless you authorise it in writing and the portal’s rules allow it. We do administration only — we do not make care or clinical decisions.
Choose Maximus BPO
Ready to Take Your Aged Care Service to the Next Level?
Let’s look at where your team is losing hours to routine admin and what could be handed over.